Privacy Policy

What data we collect

We collect information necessary to operate our travel services, process bookings, and communicate with customers. Types of data we may collect include:

• Contact information: name, email address (e.g., info@tourswatan.info), phone number, and postal address.
• Booking and travel details: travel dates, itinerary preferences, passenger names, passport or identification details when required for bookings, special requests, and travel documents.
• Payment information: billing address and payment card details. Payment processing is handled by third-party payment providers; we retain transaction records but do not store full card numbers.
• Device and usage data: IP address, browser type, pages visited, booking searches, and analytics data used to improve our platform.
• Communications: correspondence with customer support, comments, feedback, and marketing preferences.

How we use your data

We use personal data to provide and improve our services, fulfill bookings, comply with legal obligations, and communicate with you. Typical uses include:

• Processing and confirming travel bookings and related services.
• Communicating booking updates, travel advisories, and customer support.
• Handling payments, refunds, and fraud prevention.
• Personalizing offers and travel recommendations where you have consented.
• Complying with legal, tax, and regulatory obligations.
• Analyzing usage to improve our online platform and services.

Legal bases for processing (where applicable)

Depending on the jurisdiction and the data involved, we rely on one or more legal bases to process personal data, including:

• Performance of a contract (e.g., to fulfill a booking).
• Consent, where you have provided it for marketing or optional services.
• Compliance with a legal obligation (e.g., identity checks required by authorities or travel partners).
• Our legitimate interests, such as fraud prevention, platform security, and service improvement, provided these interests do not override your rights.

Cookies and similar technologies

We and our trusted partners use cookies and similar technologies to operate and improve the online platform, analyze usage, and deliver a better customer experience. Cookie categories include:

• Strictly necessary: required for basic site functions and booking completion.
• Performance and analytics: help us understand how visitors use our platform.
• Functional: remember preferences and personalization choices.
• Advertising: used by third parties for targeted advertising where you have consented.

You can manage or disable cookies through your browser settings or by using available cookie controls on our platform. Disabling certain cookies may affect site functionality and booking features.

Sharing and disclosure

We share personal data with service providers and partners only as necessary to provide travel services, such as:

• Payment processors and financial institutions for payment handling.
• Airlines, hotels, local suppliers, and booking partners to confirm travel arrangements.
• Government authorities and law enforcement when required by law or to protect safety.
• Technology and analytics providers who help maintain and improve our platform.

We require third parties to protect data in line with appropriate safeguards. When transfers to other countries are necessary, we implement safeguards such as contractual protections or rely on applicable transfer mechanisms.

Data retention and security

We retain personal data as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.

We implement administrative, technical, and physical safeguards to protect personal data. While we follow industry practices to secure data, no system is completely secure. If a data incident affects your data, we will notify you and regulators as required by applicable law.

Your privacy rights

Subject to local law, you may have rights regarding your personal data, including the rights to access, rectify, erase, restrict processing, object to processing, and request data portability. To exercise these rights, contact us at info@tourswatan.info or write to Swatan Travel & Tours LLC, Suite 12, Building 134, Al Wasl Road, Jumeirah 1, Dubai, Dubai, 00000, United Arab Emirates. We may need to verify your identity before responding. If you are located in a jurisdiction with a supervisory authority, you may also lodge a complaint with that authority.

Children and minors

Our services are intended for adults. We do not knowingly collect personal data from children under 16 without parental consent. If you believe we have collected data from a minor in violation of this policy, please contact us at info@tourswatan.info and we will take steps to remove the information where appropriate.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated policy on our platform. For questions, contact Swatan Travel & Tours LLC at info@tourswatan.info or Suite 12, Building 134, Al Wasl Road, Jumeirah 1, Dubai, Dubai, 00000, United Arab Emirates.

Contact

If you have questions or requests about this Privacy Policy or our data practices, please contact: